Effective Date: 02-03-2026

Familyy Farms is committed to customer satisfaction. Due to the perishable nature of our products, the following policies apply:

1. Meat & Livestock Packages

• Orders cannot be returned once the animal is processed or slaughtered.

• Refunds are offered only in cases of service failure, such as missed delivery or incorrect order, after verification.

2. Dairy Products

• Refunds or replacements are available if milk is delivered spoiled or not as promised.

• Claims must be made within 24 hours of delivery with photo evidence.

3. How to Request a Refund

• Contact us via Email or WhatsApp with order details and issue description.

• Our team will verify and respond within 24–48 hours.

4. Exceptions

• Refunds are not available due to change of mind after delivery.

• Late claims or improper storage issues may not be eligible for a refund.